The essentials: What you need to know

• We sell mainly second-hand goods, as well as new items. The condition of each item is stated on its product page. For second-hand items, the description also mentions any signs of wear or defects, which can usually be seen in the photographs as well.
• You can place an order without creating an account.
• You may return your purchase within 14 days of receiving it, without giving a reason. In this case, you are responsible for the cost of returning the goods to us. We will refund the price of the goods and the cost of the cheapest delivery option we offer within 14 days (usually sooner).
• If you fail to collect a cash-on-delivery parcel, we may ask you to pay in advance for your next order.
• We provide a 12-month warranty on second-hand goods and a 24-month warranty on new goods.
• We will handle any complaint about faulty goods within 30 days. Where possible, we would appreciate it if you could send us a photograph of the defect before returning the item. In some cases, there is no need to send the item back. However, providing a photograph is not a requirement for making a complaint. If you do need to return a faulty item to us, we will cover the return postage costs if your complaint is upheld.
• We process your personal data in accordance with the European Union’s General Data Protection Regulation (GDPR).

• Cash on delivery, where this option is available for the selected delivery method;

• Bank transfer to the Seller’s bank account:

  - in Czech koruna (CZK) to account no. 2600257159/2010, held with Fio banka (the “Seller’s CZK Account”);

  - in euros (EUR) to the Seller’s account held with Fio banka, IBAN: CZ9820100000002301304701 (BIC/SWIFT: FIOBCZPPXXX). For payments from abroad, the Buyer must ensure that the full agreed amount, including the purchase price and delivery costs, is credited to the Seller’s account. The Buyer is responsible for any payment fees that would otherwise reduce the amount received by the Seller;

4.2 In addition to the purchase price, the Buyer must pay the Seller the agreed packaging and delivery costs. Unless expressly stated otherwise, references to the purchase price in these Terms also include delivery costs.

4.3 The Seller does not require a deposit. This does not affect the Buyer’s obligation to pay the purchase price in advance if prepayment is selected when placing the Order or required by the Seller under Clause 4.6 of these Terms.

4.4 Where payment is made in cash, on delivery, or at a parcel collection point or locker, the purchase price is payable upon collection of the goods. For bank transfers and other cashless payments, the purchase price is due within 14 days of the conclusion of the Purchase Contract.

4.5 When paying by bank transfer, the Buyer must include the variable payment reference provided by the Seller. The Buyer’s payment obligation is fulfilled when the relevant amount is credited to the Seller’s account.

4.6 The Seller may require the full purchase price to be paid before dispatch of the goods. Section 2119(1) of the Civil Code shall not apply.

4.7 Any discounts offered by the Seller cannot be combined.

4.8 The Seller issues the Buyer with proof of purchase. The Seller is not registered for VAT. Where possible, the proof of purchase is sent electronically to the Buyer’s Email Address and is also available in the Buyer’s Customer Account on the Online Store Interface. If it cannot be sent electronically, it will be provided in paper form.

5.1 The Buyer acknowledges that, under Section 1837 of the Civil Code, the right to withdraw from a Purchase Contract does not apply, among other cases, to contracts for the supply of:

a) goods made to the Buyer’s specifications or clearly personalised;

b) goods that are liable to deteriorate or expire rapidly;

c) goods with a short use-by period;

d) goods that, after delivery, have been inseparably mixed with other goods due to their nature;

e) sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken by the Buyer;

f) sealed audio or video recordings or computer software, if the seal has been broken by the Buyer.

5.2 Unless the case falls within Clause 5.1 of these Terms or another statutory exception to the right of withdrawal applies, the Buyer has the right to withdraw from the Purchase Contract within fourteen (14) days in accordance with Section 1829(1) of the Civil Code. This period begins on the day on which the Buyer, or a third party designated by the Buyer other than the carrier, takes delivery of the goods, or:

a) the day on which the Buyer takes delivery of the last item, where several items ordered in a single Order are delivered separately;

b) the day on which the Buyer takes delivery of the last item or part of a delivery consisting of several items or parts; or

c) the day on which the Buyer takes delivery of the first item, where the contract provides for regular deliveries over an agreed period.

5.3 The Buyer must send notice of withdrawal to the Seller within the period specified in Clause 5.2. The Buyer may use the model withdrawal form provided by the Seller (download it here), which forms an appendix to these Terms. Notice of withdrawal may be sent to the Seller’s registered address, by email to info@knihyzpudy.cz, or through the contact form available on the Website.

5.4 If the Buyer withdraws from the Purchase Contract under Clause 5.2, the Purchase Contract is terminated with effect from the outset. The Buyer must send or hand over the goods to the Seller without undue delay and no later than fourteen (14) days after giving notice of withdrawal, unless the Seller has offered to collect the goods. The deadline is met if the Buyer sends the goods before it expires. The Buyer is responsible for the costs of returning the goods to the Seller, including where the goods cannot be returned by ordinary post due to their nature.

5.5 If the Buyer withdraws from the Purchase Contract under Clause 5.2, the Seller will refund all payments received from the Buyer within fourteen (14) days of being notified of the withdrawal, using the same payment method as the original transaction. The Seller may also refund the Buyer when the goods are returned or by another method, provided the Buyer agrees and incurs no additional costs. The Seller is not required to issue the refund before receiving the goods or receiving evidence that the Buyer has sent them back, whichever occurs first.

5.6 If the Buyer chose a delivery method other than the cheapest delivery option offered by the Seller, the Seller will refund delivery costs only up to the amount of the cheapest delivery option offered.

5.7 The Buyer is liable for any reduction in the value of the returned goods where provided for by applicable law. In such cases, the Seller may claim compensation corresponding to the actual reduction in value.

5.8 If the Seller is unable to supply the ordered goods for objective reasons, the Seller will inform the Buyer without undue delay. If the Buyer has already paid all or part of the purchase price, the Seller will refund the amount received without undue delay.

5.9 If the Seller provides the Buyer with a gift together with the goods, the gift agreement between the Seller and the Buyer is subject to the condition that, if the Buyer withdraws from the Purchase Contract, the gift agreement ceases to have effect and the Buyer must return the gift to the Seller together with the goods.

6.1 If the method of delivery is agreed at the Buyer’s specific request, the Buyer bears the risk and any additional costs associated with that method of delivery.

6.2 If, under the Purchase Contract, the Seller is required to deliver the goods to the address specified by the Buyer in the Order, the Buyer must accept delivery of the goods. If a parcel is placed at a collection point, in a parcel locker or at another location designated by the carrier, the Buyer must collect it within the time limit set by the carrier.

6.3 Goods are delivered using the carriers and delivery methods currently offered through the Online Store Interface. When placing an Order, the Buyer selects one of the available delivery options. The Seller and the Buyer may also agree on a different delivery method and its cost.

6.4 If, for reasons attributable to the Buyer, the goods must be delivered more than once or by a method other than that agreed in the Order, the Seller may require the Buyer to pay the reasonable costs incurred as a result of repeated delivery or a change in the delivery method.

6.5 If the Buyer fails to accept a parcel that has been duly dispatched, without having withdrawn from the Purchase Contract or provided another valid reason, the Seller may, in accordance with applicable law, claim reimbursement of the reasonable costs incurred as a result of the Buyer’s failure to accept the parcel.

6.6 If the Buyer has previously failed to collect goods sent cash on delivery within the time limit set by the carrier, and the parcel has consequently been returned to the Seller, the Buyer may be required to pay for the goods and delivery costs in advance if the Buyer places any future Order for delivery by cash on delivery.

6.7 Upon receiving a parcel, the Seller recommends that the Buyer check that the packaging is intact and report any damage to both the carrier and the Seller. If the packaging is visibly damaged in a way that indicates unauthorised access to the parcel, the Buyer may refuse to accept it. This does not affect the Buyer’s rights in respect of defective goods or any other rights under applicable law.

6.8 Further rights and obligations of the parties relating to the delivery of goods may be set out in separate delivery terms issued by the Seller, if any.

7.1 The rights and obligations of the parties in relation to defective goods are governed by the applicable laws and regulations, in particular Sections 1914–1925, 2099–2117 and 2161–2174 of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.2 The Seller is responsible for ensuring that, at the time of delivery, the goods conform to the Purchase Contract and are free from defects, except for defects of which the Buyer was expressly informed before the Purchase Contract was concluded and which the Buyer agreed to accept. For second-hand goods, their age, previous use and condition as described in the product listing are taken into account. In particular, the Seller is responsible for ensuring that the goods conform to the agreed description, type and quantity, have the agreed characteristics, are suitable for their usual purpose or any purpose expressly stated, and are supplied with the agreed accessories and components.

7.3 If the description of specific goods identifies a defect, damage, missing part, sign of wear or other deviation from their usual condition, and the Buyer was expressly informed of this before the Purchase Contract was concluded and agreed to accept the goods in that condition, that deviation cannot subsequently be claimed as a defect.

7.4 For second-hand goods, the parties agree that the period within which the Buyer may exercise rights in respect of defects is reduced to one (1) year from receipt of the goods. For new goods, the Buyer may exercise these rights within two (2) years from receipt of the goods.

7.5 The Buyer may submit a complaint by email, through the contact form on the Website, or in writing. The complaint must include sufficient information to identify the Buyer and the goods concerned, describe the alleged defect, and state which right in respect of defective goods the Buyer wishes to exercise. If any information is missing and cannot be verified by other means, the Seller may ask the Buyer to provide it.

7.6 If the Buyer is able to take a photograph of the defect, they may send it to the Seller, for example by email. A photograph may help the Seller assess the complaint more quickly; however, taking or sending a photograph is not a requirement for submitting a complaint.

7.7 When a complaint is submitted, the Seller will provide the Buyer with written confirmation stating the date on which the complaint was submitted, its content and the remedy requested. Once the complaint has been resolved, the Seller will provide confirmation of the date and method of resolution, including, where applicable, details of any repair carried out and the time taken to complete it, or written reasons for rejecting the complaint.

7.8 A consumer complaint, including the remedying of the defect, must be resolved and the Buyer informed of the outcome within thirty (30) days of the date on which the complaint was submitted, unless the Seller and the Buyer agree on a longer period.

7.9 The Buyer may send the goods concerned to the following address: Mgr. Jana Vejříková (Knihyzpudy.cz), Obětí nacismu 1307/1, 350 02 Cheb. Electronic documents relating to the complaint may be sent to info@knihyzpudy.cz. The Buyer may send the goods at the same time as submitting the complaint or later, by prior agreement with the Seller. If the complaint is upheld, the Seller will cover the reasonable costs of shipping the goods to the Seller and returning them to the Buyer. The Buyer must choose a reasonable and cost-effective shipping method. The Seller does not accept parcels sent cash on delivery.

7.10 If the goods are defective, the Buyer has the rights provided by applicable law and may request that the defect be remedied by repair or by the delivery of a new, defect-free item, where this is possible given the nature of the goods and the chosen remedy is not disproportionately costly compared with the alternative. The Seller may refuse to remedy the defect in the circumstances permitted by law. In the cases provided for by law, the Buyer may request a reasonable reduction in the purchase price or withdraw from the Purchase Contract and request a full refund of the purchase price. If the Buyer withdraws from the Purchase Contract, the Buyer is also entitled to reimbursement of related costs to the extent provided for by applicable law. These rights may be exercised in particular where the Seller refuses to remedy the defect or fails to do so in accordance with legal requirements, the defect recurs, or the defect constitutes a material breach of contract. The Buyer may not withdraw from the Purchase Contract on the grounds of an insignificant defect.

7.11 If the period specified in Clause 7.8 of these Terms expires without the complaint being resolved, the Buyer may withdraw from the Purchase Contract or request a reasonable reduction in the purchase price.

7.12 The Buyer is not entitled to exercise rights in respect of defects if the Buyer caused the defect. Normal wear and tear resulting from ordinary use, or, in the case of second-hand goods, wear and tear consistent with the extent of their previous use, does not constitute a defect.

8.1 Ownership of the goods passes to the Buyer upon payment of the full purchase price.

8.2 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

8.3 The Seller handles consumer complaints by email. Complaints may be sent to the Seller at info@knihyzpudy.cz. The Seller will inform the Buyer of the outcome of the complaint by email to the Buyer’s email address. The Seller has not established any other procedures for handling complaints.

8.4 If a consumer dispute relating to the Purchase Contract arises between the Seller and a consumer and cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of the dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, Nové Město, 120 00 Prague 2, Czech Republic, Company ID: 000 20 869, which is the competent body for out-of-court resolution of consumer disputes. Further information is available at https://coi.gov.cz/en/information-about-adr/.

8.5 The Buyer may submit a complaint to a supervisory or regulatory authority. The Seller is authorised to sell goods under a trade licence. Compliance with trade licensing requirements is supervised by the competent Trade Licensing Office within its remit. The Office for Personal Data Protection (Úřad pro ochranu osobních údajů) supervises the area of personal data protection. Within its statutory remit, the Czech Trade Inspection Authority (ČOI) also supervises compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.6 The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code. 

8.7 When using the Website, the Buyer must not use any mechanisms, software or other procedures that could adversely affect its operation. The Website may be used only in a manner that does not infringe the rights of the Seller’s other customers and is consistent with its intended purpose.

8.8 The Buyer acknowledges that, to the extent permitted by applicable law, the Seller is not liable for errors caused by third-party interference with the Website or by using the Website contrary to its intended purpose.

9.1 The protection of Buyers’ personal data is governed by the applicable laws and regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (the “GDPR”). Detailed information about the processing of personal data is provided in the separate document Privacy Policy, available through the Online Store Interface.

9.2 The Seller measures customer satisfaction by sending email surveys to Buyers under the Verified by Customers (Ověřeno zákazníky) programme, in which the Knihyzpudy.cz online store participates. Surveys are sent after a purchase unless the Buyer opts out of receiving them in accordance with Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended. Personal data are processed for the purpose of sending surveys under the Verified by Customers programme on the basis of the Seller’s legitimate interest in assessing Buyers’ satisfaction with their purchases from the online store. A processor, namely the operator of the Heureka.cz portal, is used to send the surveys and collect and evaluate feedback. For these purposes, the processor may receive, in particular, the Buyer’s email address and information about the goods purchased. Buyers’ personal data are not disclosed to any other party for that party’s own purposes in connection with the sending of email surveys. The Buyer may object to receiving surveys under the Verified by Customers programme by opting out of further surveys when placing an Order or at any later time using the method specified in the survey email. If the Buyer objects, no further surveys will be sent.

9.3 Information about the use of cookies and their storage on the Buyer’s device is provided in the separate document Cookie Policy, available through the Online Store Interface.

10.1 Notices may be delivered to the Buyer by email to the Buyer’s email address.

10.2 If the legal relationship arising from the Purchase Contract contains an international (foreign) element, the parties agree that it shall be governed by Czech law. This choice of law shall not deprive a Buyer who is a consumer of the protection afforded by provisions of the law that cannot be derogated from by agreement and that would otherwise apply in the absence of a choice of law under Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

10.3 If any provision of these Terms is invalid or ineffective, or becomes invalid or ineffective, it shall be replaced by a provision whose meaning most closely corresponds to that of the invalid or ineffective provision. The invalidity or ineffectiveness of any one provision shall not affect the validity of the remaining provisions.

10.4 The Seller archives the Purchase Contract, including these Terms, in electronic form. Details of the concluded Purchase Contract are sent to the Buyer electronically, to the Buyer’s email address, in particular in the Order Confirmation. These Terms are available on the Website of the online store.

10.5 A model withdrawal form is attached to these Terms.

10.6 The Seller’s contact details are as follows. Postal address: Mgr. Jana Vejříková – Knihyzpudy.cz, Obětí nacismu 1, 35002 Cheb, email address: info@knihyzpudy.cz, phone: (+420) 608 129 774.

These Terms and Conditions take effect on 14 October 2026.

Model Withdrawal Form

Previous version of the Terms and Conditions:

Terms and Conditions in force from 3 September 2022 to 13 October 2026