The Toyota Way to Service Excellence (LIKER - ROSS)
THE WORLD’S BESTSELLING LEAN EXPERT SHOWS SERVICE-BASED ORGANIZATIONS HOW TO GO LEAN, GAIN VALUE AND GET RESULTS - THE TOYOTA WAY.
The Evolution of an Enterprise: From a Company of One to a Company of 1,000! Every Life a Legacy! - Every Small Business a School! Michael E. Gerber, The man Inc. Magazine calls "The World's #1 Small Business Guru".
What Business People Say About Michael Gerber's Prescription for Business Success:
"I have been responsible for several business successes including AlphaGraphics, PetsHotel, SynCardia and ReliantHeart.
At every turn in the road or opportunity to make improvement, Michael E. Gerber was there by my side. You might say he was whispering in my ear. Encouraging me to evaluate the exception and hardscape solutions so that ordinary people can continue to experience extraordinary success.
It is the routine in business that liberates the individuals within the business to best serve the customer. And the modern electronic communication and documentation tools of today create the platform to further embrace the philosophy of Michael as elegantly taught by The E-Myth." —Rodger Ford, CEO, ReliantHeart, Inc.
THE WORLD’S BESTSELLING LEAN EXPERT SHOWS SERVICE-BASED ORGANIZATIONS HOW TO GO LEAN, GAIN VALUE AND GET RESULTS - THE TOYOTA WAY.
The Real Story of My Mother and Me. "My feelings about my mother and about our relationship are so confused that to write them down with clarity would mean I had them all figured out, which I do not." — BROOKE SHIELDS'S DIARY, 1984
How the States Got Their Shapes is the first book to tackle why our state lines are where they are. Here are the stories behind the stories, right down to the tiny northward jog at the eastern end of Tennessee and the teeny-tiny (and little known) parts of Delaware that are not attached to Delaware but to New Jersey.
Contents: Prince Bayaya - The Firebird and the Clever Vixen - Mahulena, the Beautiful Maiden - Sternberg - About a Magic Napkin, Hat and Shoes.
'He has, quite simply, been my strength and stay all these years, and I and his whole family, and this and many other countries, owe him a debt greater than he would ever claim, or we shall ever know.’ The Queen pays tribute to Prince Philip on their golden wedding anniversary
In Dialogue, McKee offers the same in-depth analysis as in Story for how characters speak on the screen, on he stage, and on the page in beliavable and engaging ways.
Think you know the real Tina? Think again. Here’s the real story. And love's got everything to do with it.
If you're serious about getting rich, Felix Dennis can show you how. Starting out as a college dropout with no family money, he managed to make himself one of the hundred richest individuals in the U.K. Along the way, he founded Maxim magazine and created his own publishing empire.
The Creating Corporate Cultures Series: Making organizations dynamic, exciting places in which productivity, innovation, and even joy can flourish—with cutting-edge ideas from practitioners in the field—books in the series are sure to spark thought and action, bringing benefits straight to the bottom line.
The target audience of this book are: 1) students, the beginning political science majors, 2) undergrauates who would not become political science majors nor enroll in any political science courses other than the one in which this book was used, 3) teachers of introductory American government courses.
Kniha v anglickém jazyce... In this indispensable guide you’ll discover an abundance of information, most of which is probably wrong and potentially dangerous. Alongside occasionally accurate guides to the places visited on the show, you’ll find exclusive interviews with the presenters and see how some of the show's most spectacular sequences were made.
Do smaller classes increase learning? Should wife batters be arrested? How much does education raise wages? Mostly Harmless Econometrics show how the basic tools of applied econometrics allow the data to speak.
The Making of Young People Who Will Change the World. Revised edition with new material. By Tony Wagner, author of The Global Achievement Gap, with video content produced by Robert A. Compton.
The Cherry Orchard was first produced by the Moscow Art Theatre on Chekhov’s last birthday, January 17, 1904. Since that time it has become one of the most critically admired and performed plays in the Western world, a high comedy whose principal theme, the passing of the old semifeudal order, is symbolized in the sale of the cherry orchard owned by Madame Ranevsky.
New and experienced weavers alike will treasure this collection of ninety-two miniature overshot patterns by Bertha Gray Hayes. Delightfully modern (many are asymmetrical; all are original), each pattern includes the threading, drawdown, and a color photo of a woven sample. Most of the samples were woven by Bertha Gray Hayes and mounted on her uniquely designed "sample cards."